As an Operator and the front line of Semper Fi Construction you will:

• Focus exclusively on door-to-door prospecting and serves as the proving ground for future Sales Reps.

• Lead Generation & Tracking

• Execute door-to-door canvassing in assigned neighborhoods to identify potential roofing or storm-damage leads.

• Engage homeowners, educate them on SFC’s services, and schedule professional inspections with our Sales Reps.

• Log all leads, follow-ups, and appointments in Sales Rabbit with accuracy.

As a Roofing Sales Representative, you will:​

• Generate leads through door-to-door canvassing, referrals, self-generated networking, and company marketing opportunities

• Perform free roof and exterior inspections for homeowners

• Identify storm-related damage and restoration opportunities

• Educate homeowners on the insurance claims process (training provided)

• Build relationships with homeowners and referral partners

• Meet with insurance adjusters when needed

• Create estimates and present solutions

• Close residential roofing, siding, gutter, and exterior projects

• Maintain accurate CRM updates and appointment tracking

• Represent the Semper Fi brand with professionalism and integrity

As a Claims Specialist you will be responsible for:

• Claim Management & Documentation:

  • Oversee the full insurance claim lifecycle—from initial estimate to final Certificate of Completion (COC).

  • Gather and review documentation such as insurance policies, photos, workups, estimates, and damage reports.

  • Maintain detailed records of all claims activities in ClaimWizard, ensuring timely and accurate updates.

  • Insurance Carrier Communication & Negotiation

  • Engage with insurance carriers to negotiate fair settlements on behalf of homeowners.

  • Review and respond to carrier estimates, identifying missed items or areas needing supplementation.

  • Submit and follow up on supplemental claims to ensure complete coverage for scope of work.

• ​Client Communication & Support:

  • Serve as a knowledgeable and empathetic point of contact for homeowners throughout the claims process.

  • Educate clients on what to expect, communicate updates proactively, and answer any questions that arise.

  • Support Project Managers by advising on claim direction and assisting with documentation needed for production readiness.

• Scheduling & Internal Collaboration:

  • Scheduling for assigned projects

  • Coordinate with Project Managers, Sales team, and Production to align claim details with scope and scheduling.

  • Ensure all information is organized and accessible for a smooth handoff into the build stage.

• Performance Expectations:

  • Average Cost per SQ: $625+

  • Claim to COC Timeframe: 45 days or less

  • Supplement Metrics: Demonstrated increases in average claim value

  • Estimate Volume: Minimum of 80 claims touched/documented per week

  • Weekly Quality Control Checks (QCs) on claim files and documentation